Privacy Policy

Who we are

The controller of your personal data is Shenzhen Feyzi Technology Development Co., Ltd., Shenzhen, China ("Feyzi", "we").

For any privacy question or request, email contact@feyzi.cn.

Inquiries you send us

When you submit the inquiry form, we process your name, email address and country/region (required), and, if you provide them, your company, phone/WhatsApp number, local voltage and certification needs and message, together with the page and campaign parameters you came from and the time you accepted this policy. If you email us, we process your email and its contents. Name, email and country/region are needed to answer you; without them we cannot reply.

Purpose and legal basis: to answer your inquiry and take steps you request before a possible contract (GDPR Art. 6(1)(b)), and to keep a record of business communication (our legitimate interest, Art. 6(1)(f)).

To handle inquiries efficiently, we use an AI assistant (see Service providers) to sort incoming inquiries and draft replies; a member of our team reviews every reply before it is sent.

Retention: we keep inquiry data for up to 3 years after our last communication with you, unless a contract or the law requires longer. You can ask us to delete it earlier at any time. Encrypted backups are overwritten on a rolling basis, so deleted data may remain in backups for a short time.

Analytics (only with your consent)

On the English site, Baidu Analytics is not loaded unless you click "Accept" in the cookie banner. If you accept, Baidu Analytics uses cookies and similar technologies to measure page views, traffic sources, device types and conversion events. Our custom events never include the name, email, phone number or message you enter in the inquiry form.

Legal basis: your consent (Art. 6(1)(a)). You can withdraw it at any time via "Cookie settings" in the footer; we then delete the analytics cookies set on this website and stop loading Baidu Analytics. Cookies that Baidu sets on its own domain can be removed in your browser settings. Withdrawal does not affect processing before it. If you reject analytics on the English site, the Chinese pages of this website respect that choice too.

Baidu keeps analytics data according to its own retention rules; we only view aggregated reports.

We store your choice in your browser's local storage so we do not ask again on every page; this is necessary to respect your choice and is not used for tracking.

Server logs

Our web server records access logs (request path without query parameters, status code, size, response time, referring page and browser type); the last part of your IP address is removed before logging. Separate error logs, written only for failed connections, may contain the full IP address.

Purpose and legal basis: security, performance and troubleshooting (our legitimate interest, Art. 6(1)(f)). Both kinds of logs are rotated daily and kept for 30 days.

Service providers

We use Alibaba Cloud (website hosting and media storage, China), Tencent (business email and internal notifications, China), Anthropic (AI assistant used to sort inquiries and draft replies, United States) and, only if you consent, Baidu (analytics, China). Our team's working systems that handle inquiries are located in China and Japan. These providers process data on our behalf or as described in their own privacy policies. We do not sell your personal data.

International transfers

Feyzi is located in China, so the information you send through this website is collected directly by us in China, where our website, inquiry records and email are hosted. The European Commission has not issued an adequacy decision for China, and Chinese law may offer a different level of protection than the law where you live.

To handle your inquiry, we also share it with our team's systems in Japan (which has an EU adequacy decision) and with our AI assistant provider in the United States, only as needed to answer you. If you prefer, you can contact us by email only and share the minimum information needed.

Your rights

You have the right to access, correct or delete your personal data, to restrict or object to its processing, to data portability, and to withdraw consent at any time. To exercise these rights, email contact@feyzi.cn; we will reply within one month.

You also have the right to lodge a complaint with the data protection supervisory authority in your country of residence.

Other information

We do not make decisions about you based solely on automated processing that have legal or similarly significant effects. This website is not directed at children.

We may update this policy; the date below shows the latest version.